TranslateBlog Post – The IT helpdesk
John M. Perez.Com has posted about the IT helpdesk and even included a HD video about it.
So here is an interesting application called "The Spiceworks Help Desk" that is being provided for free. I have not tested the application yet but apparently you can utilize the application to keep track of Help Desk tickets and to also keep track of inventory. It does not appear to incorporate all of the ITIL disciplines like Problem, Change, or Configuration Management. However, this tool maybe the ideal fit for a small business over investing in large ITSM solutions like BMC’s Remedy.