IT Access Point
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IT Access Point – Your Gateway to everything IT – Has recently done a article on Spiceworks…
I began using Spiceworks about 2 months ago. They released version 4.0 on Friday, June 19th. It has helped me tremendously. Spiceworks is a help desk and IT asset tracking system. (It has a lot more features than that, but you get the idea.)
Spiceworks allows me to enter in help desk calls quickly and efficiently and helps organize priorities. There is a Customer Portal page that allows users to enter their own requests. Once a request is entered, they can track the progress of the ticket from assignment to completion. You can set it up so that they even get an email when you make comments on the ticket.