Unofficial Spiceworks

The Free Help Desk for IT Pros.

Looking for a simple but powerful help desk?

that lets you manage user tickets, organize
your work, and assign tasks to your team?

• Receive tickets via web or email
• Assign tickets across your IT team
• Create tickets while browsing network
  assets
• Track tickets by user, asset, due date
  & more

Completely Free.

Spiceworks is completely free…and you can get
started in less than 5 minutes. Download now.
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Create a User portal

With 4.0 you can now create a user portal to add information to about your network, or a FAQ maybe even a walk though.
With the portal you can quickly provide contact information and also allow users to update, add and close tickets.

Receive & Respond to Tickets Via Email

You have always been able to receive tickets vis email but now you can reply to them as well using Tickets Anywhere.

Quickly add time to a ticket or just reply while your on the move.

Tickets Anywhere

Update, open and close tickets no matter were you are on any mail enabled phone.

Assign Help Desk Tickets Across Your IT Team

Setup unlimited users, track time, documents and issues.

This ticket system has unlimited users and tickets… you can assign tickets and set priorities.

Report on All Help Desk Tickets

Make custom reports for all your needs. Export them to print, pdf, csv and even excel.

Track how many tickets have been closed and even how long it took them to close the ticket.

Create Trouble Tickets from Your Inventory & Alerts

Got a problem asset or alert create a Spiceworks ticket from anywhere in Spiceworks.

Choose from 18 Languages

There are 18 languages to use with more in the creation at the moment.

Languages include German, Spanish, Portuguese, French, Italian, Russian, Swedish, Norwegian, Czech, Polish, Finnish, Romanian, Danish, Estonian and Slovenian.

Import Tickets from Another Help Desk

You can quickly import tickets for other applications use CSV.