TranslateSpiceworks Improves Tech Support Services And More
PC Mag – http://blogs.pcmag.com/ – has done a nice right up about how Spiceworks has enhanced its Support Services
Spiceworks released Spiceworks IT Desktop Version 4.0 today. The new version arrives with enhancements that will play a crucial role in the way technicians management their accounts. New features include a helpdesk tickets feature that will allow users to create tickets. Technicians are able to edit and update existing tickets and track them.
The company says that in the future, Spiceworks plans to expand this feature and add a master console that can track multiple accounts at once. It seems this is the first step towards making the platform into a MSP solution.