HTML Email Templates
Let me start off by saying these are not official Spiceworks email templates, they are made by “Unofficial Spiceworks”. I will do my best to support you with any problems.
The templates have been tested in outlook 2003, 2007, OWA 2007 and entourage. It doesn’t fully work with mobile phones. If you see something that should be fixed please leave a comment and I will try my best.
To install
Installing the templates is easy:
- Copy the HTML code from the community script centre.
- Login to Spiceworks.
- Goto Settings.
- Helpdesk settings.
- Then make sure your email content type is HTML, click view/edit.
- Paste in the code.
- Save.
- Done
The templates
Feel free to edit them as much as you want, we do ask you leave the link to Unofficial Spiceworks at the bottom but this is not required.
All images are hosted on Unofficial Spiceworks, we have a very reliable uptime and enough bandwidth to host them so don’t worry about moving them.
 | Wake Your Users Up Spiceworks Orange This is a very bright email template designed to attract “slow user’s” attention, can be useful if your users normally ignore your emails. |
 | Spiceworks Support This template was stolen from Spiceworks when writing my post about how good the free support is. It looks nice clean and very professional. |
 | Cool Blue Using the same template as Spiceworks Orange I changed it to a nice cool blue to make easier on the eye. |
 | Black n Yellow This was stolen from a Internal email at HPS in which I made, it follows our corporate guidelines of black and yellow. |
[...] Read More on Unofficial Spiceworks [...]
February 3rd, 2010 at 10:17 amVery cool!
February 3rd, 2010 at 2:56 pmNone of these include ticket history. How would I edit them to include the ticket history like in the default template?
February 3rd, 2010 at 3:00 pmNever mind I played around and got it. Did this in the "Spiceworks Support" template, and it's in a box like the "Ticket Overview".
<!–Ticket History–>
February 3rd, 2010 at 3:23 pm<div style="width:410px; padding:8px; border:1px solid #CCCCCC; background-color: #EFEFEF; font-size:11px;">
<h2 style="margin-bottom:5px; margin-top:0px; font-size:11px;">Ticket History</h2>
{% for comment in ticket.previous_comments %}
<i style="color:#555555; font-size:11px">On {{comment.created_at | date_sw}}, {{comment.creator.full_name_or_email | escape}} wrote:
{{comment.body | escape | simple_format}}
<hr/>
{% endfor %}
</div>
<!– End Ticket History–>
Never mind I played around and got it. Did this in the "Spiceworks Support" template, and it's in a box like the "Ticket Overview".
<!–Ticket History–>
February 3rd, 2010 at 3:23 pm<div style="width:410px; padding:8px; border:1px solid #CCCCCC; background-color: #EFEFEF; font-size:11px;">
<h2 style="margin-bottom:5px; margin-top:0px; font-size:11px;">Ticket History</h2>
{% for comment in ticket.previous_comments %}
<i style="color:#555555; font-size:11px">On {{comment.created_at | date_sw}}, {{comment.creator.full_name_or_email | escape}} wrote:
{{comment.body | escape | simple_format}}
<hr/>
{% endfor %}
</div>
<!– End Ticket History–>
Cool glad to see you got it working
Ye i don't like/use ticket history so got rid of it… should have really put it in.
February 3rd, 2010 at 3:36 pmNo problem man, it wasn't hard once I played around.
February 16th, 2010 at 9:13 pmWould be good to perhaps get these working without the use of images as Outlook blocks them?
February 21st, 2010 at 8:47 pmThe only way to do that would be to remove the images which would make them look less nice.
Ill see if i can whip up a version with no images.
Personally I have a GPO that says emails sent from @our_domain are safe.
February 22nd, 2010 at 9:34 amI'm not able to get it to display correctly in OWA or Outlook 2007… I've tried to tweak the code but it's still not displaying properly. Would you be happy to take a look?
February 22nd, 2010 at 12:09 pmAny update akp?
February 26th, 2010 at 12:33 amI am not sure if anyone has seen this or not, but when a ticket is submitted in HTML format, the message unwanted word wraps that start after the first few words (sometimes after the very first word even). A ticket submitted in plain text format is perfectly fine. Is there anyway to get this corrected since almost everyone in my company uses HTML format in Outlook. Is it an issue with the template itself or something else? Thanks!
July 7th, 2010 at 5:58 pmCan you post up in the community (with a couple of screen-shots) and drop me the topic link on here, so that I can take a look with you
Screenshots will help me work out what the issue is.
July 7th, 2010 at 6:08 pmHiya
Sorry I missed this comment, can you post up in the community (with a couple of screen-shots) and drop me the topic link on here, so that I can take a look with you
Screenshots will help me work out what the issue is
July 7th, 2010 at 6:09 pm