HTML Email Templates

Let me start off by saying these are not official Spiceworks email templates, they are made by “Unofficial Spiceworks”. I will do my best to support you with any problems.

The templates have been tested in outlook 2003, 2007, OWA 2007 and entourage. It doesn’t fully work with mobile phones. If you see something that should be fixed please leave a comment and I will try my best.

To install

Installing the templates is easy:

  • Copy the HTML code from the community script centre.
  • Login to Spiceworks.
  • Goto Settings.
  • Helpdesk settings.
  • Then make sure your email content type is HTML, click view/edit.
  • Paste in the code.
  • Save.
  • Done :-)

 

The templates

Feel free to edit them as much as you want, we do ask you leave the link to Unofficial Spiceworks at the bottom but this is not required.

All images are hosted on Unofficial Spiceworks, we have a very reliable uptime and enough bandwidth to host them so don’t worry about moving them.

 

Spiceworks Orange

Wake Your Users Up Spiceworks Orange

This is a very bright email template designed to attract “slow user’s” attention, can be useful if your users normally ignore your emails.

Click here to download it from the community

Spice Support

Spiceworks Support

This template was stolen from Spiceworks when writing my post about how good the free support is. It looks nice clean and very professional.

Click here to download it from the community

Cool Blue

Cool Blue

Using the same template as Spiceworks Orange I changed it to a nice cool blue to make easier on the eye.

Click here to download it from the community

Black and Yellow

Black n Yellow

This was stolen from a Internal email at HPS in which I made, it follows our corporate guidelines of black and yellow.

Click here to download it from the community

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14 Comments

  • HTML Email Templates | akp982 Said:

    [...] Read More on Unofficial Spiceworks [...]

  • Tabrez Said:

    Very cool!

  • Evan Sullivan Said:

    None of these include ticket history. How would I edit them to include the ticket history like in the default template?

  • Evan Sullivan Said:

    Never mind I played around and got it. Did this in the "Spiceworks Support" template, and it's in a box like the "Ticket Overview".

    <!–Ticket History–>
    <div style="width:410px; padding:8px; border:1px solid #CCCCCC; background-color: #EFEFEF; font-size:11px;">
    <h2 style="margin-bottom:5px; margin-top:0px; font-size:11px;">Ticket History</h2>
    {% for comment in ticket.previous_comments %}
    <i style="color:#555555; font-size:11px">On {{comment.created_at | date_sw}}, {{comment.creator.full_name_or_email | escape}} wrote:
    {{comment.body | escape | simple_format}}
    <hr/>
    {% endfor %}
    </div>
    <!– End Ticket History–>

  • Evan Sullivan Said:

    Never mind I played around and got it. Did this in the "Spiceworks Support" template, and it's in a box like the "Ticket Overview".

    <!–Ticket History–>
    <div style="width:410px; padding:8px; border:1px solid #CCCCCC; background-color: #EFEFEF; font-size:11px;">
    <h2 style="margin-bottom:5px; margin-top:0px; font-size:11px;">Ticket History</h2>
    {% for comment in ticket.previous_comments %}
    <i style="color:#555555; font-size:11px">On {{comment.created_at | date_sw}}, {{comment.creator.full_name_or_email | escape}} wrote:
    {{comment.body | escape | simple_format}}
    <hr/>
    {% endfor %}
    </div>
    <!– End Ticket History–>

  • akp982 Said:

    Cool glad to see you got it working :-)

    Ye i don't like/use ticket history so got rid of it… should have really put it in.

  • Evan Sullivan Said:

    No problem man, it wasn't hard once I played around.

  • Eddie Said:

    Would be good to perhaps get these working without the use of images as Outlook blocks them?

  • akp982 Said:

    The only way to do that would be to remove the images which would make them look less nice.

    Ill see if i can whip up a version with no images.

    Personally I have a GPO that says emails sent from @our_domain are safe.

  • Eddie Said:

    I'm not able to get it to display correctly in OWA or Outlook 2007… I've tried to tweak the code but it's still not displaying properly. Would you be happy to take a look?

  • Eddie Said:

    Any update akp?

  • Jermbo Said:

    I am not sure if anyone has seen this or not, but when a ticket is submitted in HTML format, the message unwanted word wraps that start after the first few words (sometimes after the very first word even). A ticket submitted in plain text format is perfectly fine. Is there anyway to get this corrected since almost everyone in my company uses HTML format in Outlook. Is it an issue with the template itself or something else? Thanks!

  • akp982 Said:

    Can you post up in the community (with a couple of screen-shots) and drop me the topic link on here, so that I can take a look with you :-)

    Screenshots will help me work out what the issue is.

  • akp982 Said:

    Hiya

    Sorry I missed this comment, can you post up in the community (with a couple of screen-shots) and drop me the topic link on here, so that I can take a look with you :-)

    Screenshots will help me work out what the issue is :-)

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