Comments on: HTML Email Templates

By: akp982

akp982 — Wed, 07 Jul 2010 18:09:23 +0000

Hiya

Sorry I missed this comment, can you post up in the community (with a couple of screen-shots) and drop me the topic link on here, so that I can take a look with you

Screenshots will help me work out what the issue is

By: akp982

akp982 — Wed, 07 Jul 2010 18:08:47 +0000

Can you post up in the community (with a couple of screen-shots) and drop me the topic link on here, so that I can take a look with you

Screenshots will help me work out what the issue is.

By: Jermbo

Jermbo — Wed, 07 Jul 2010 17:58:22 +0000

I am not sure if anyone has seen this or not, but when a ticket is submitted in HTML format, the message unwanted word wraps that start after the first few words (sometimes after the very first word even). A ticket submitted in plain text format is perfectly fine. Is there anyway to get this corrected since almost everyone in my company uses HTML format in Outlook. Is it an issue with the template itself or something else? Thanks!

By: Eddie

Eddie — Fri, 26 Feb 2010 00:33:07 +0000

Any update akp?

By: Eddie

Eddie — Mon, 22 Feb 2010 12:09:36 +0000

I'm not able to get it to display correctly in OWA or Outlook 2007… I've tried to tweak the code but it's still not displaying properly. Would you be happy to take a look?

By: akp982

akp982 — Mon, 22 Feb 2010 09:34:30 +0000

The only way to do that would be to remove the images which would make them look less nice.

Ill see if i can whip up a version with no images.

Personally I have a GPO that says emails sent from @our_domain are safe.

By: Eddie

Eddie — Sun, 21 Feb 2010 20:47:53 +0000

Would be good to perhaps get these working without the use of images as Outlook blocks them?

By: Evan Sullivan

Evan Sullivan — Tue, 16 Feb 2010 21:13:53 +0000

No problem man, it wasn't hard once I played around.

By: akp982

akp982 — Wed, 03 Feb 2010 15:36:18 +0000

Cool glad to see you got it working

Ye i don't like/use ticket history so got rid of it… should have really put it in.

By: Evan Sullivan

Evan Sullivan — Wed, 03 Feb 2010 15:23:30 +0000

Never mind I played around and got it. Did this in the "Spiceworks Support" template, and it's in a box like the "Ticket Overview".

Ticket History

{% for comment in ticket.previous_comments %}
On {{comment.created_at | date_sw}}, {{comment.creator.full_name_or_email | escape}} wrote:
{{comment.body | escape | simple_format}}

{% endfor %}