Unofficial Spiceworks

Spiceworks HelpDesk freeware.

If you don’t have a help desk at the moment, why not? A helpdesk in a company with only 10 people will help improve your productivity and help you manage all your projects and user requests.

If you have a help desk why not try Spiceworks anyway? Built for IT pro’s and with a community of over 500,000 members its design for you.

You can create tickets at the click of a button or pick them up from an email account. A powerful portal in which you can give your users a quick status update on your network and allow them to directly update their problems.

Upload attachments of any shape and size helping users provide you with a better explanation of whats going wrong and what they are doing to cause the issue.

This is the IT helpdesk of them all, with its multi user login and powerful reporting section so you can let management know whats going on it will quickly help you manage work flow and projects.

User Portal

With a powerful and easy to navigate user portal anyone can create and update their own helpdesk tickets or just have a look at what they have outstanding with you.

The user portal allows the admins to add information about current network status as well as important contact information encase something mission critical happens.

With active directory integration users can quickly login just by opening their browser, or turn it off to use email address authentication.

Email Integration

Are your users already sending emails in? Why not provide them a new address and send them direct to the helpdesk?

With pop3, IMAP and exchange email connectors you can quickly get people using it stopping you from having to retrain.

This also helps keep your inbox clear, if your being emailed directly less your less likely to scan over it or delete it. In the helpdesk its their for all to see and gives you the ability to manage your time better.

Time management

Having problems managing your time? or working out how much time you are spending on different projects?

The Spiceworks helpdesk system allows you to enter information about how long you have spent on a issue, see how long its been open for, setup priority’s and even link it back into the Spiceworks Inventory.

Setup custom arbitrates and quickly manage locations, issue types and anything else you need to.

Once you are managing your time better you can pull out reports for your management team.

Reporting

Need to produce reports on how well you and your team are doing? No problem, with Spiceworks full and powerful reporting system its easy.

Use the reports already setup, create your own using the report builder or SQL or download them from the Spiceworks community.

All this for… Nothing

Spiceworks is 100% FREE
Did we mention Spiceworks is 100% free? Download it install it, use it.

Download the IT management tool for all networks, with features including network inventory, helpdesk, reporting, alerting and much more.