Unofficial Spiceworks

John M. Perez.Com has posted about the IT helpdesk and even included a HD video about it.

So here is an interesting application called "The Spiceworks Help Desk" that is being provided for free. I have not tested the application yet but apparently you can utilize the application to keep track of Help Desk tickets and to also keep track of inventory. It does not appear to incorporate all of the ITIL disciplines like Problem, Change, or Configuration Management. However, this tool maybe the ideal fit for a small business over investing in large ITSM solutions like BMC’s Remedy.

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NEW YORK – Spiceworks™, Inc. announced that company co-founder Jay Hallberg is one of a handful of social media experts scheduled to present at next week’s IAB Social Media Marketplace event taking place at the Roosevelt Hotel in New York City. Jay will speak during the session titled: “Social Media Marketplace: Learn from the Solutions Experts.” During the session he’ll share insights from working with the world’s top technology vendors on successful advertising and sponsorship campaigns in one of the largest social business applications and online networks of small and medium business technology professionals.

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I have used Spiceworks previously in one organization I worked for. I found it to be very easy to use and was very impressed at the information it could retrieve and the reports it generated. All-in-all, Spiceworks stood up to everything I threw at it and kept going. I was able to easily get a lot of information on everything running on my network and always have access to an up-to-date inventory. I was able to do more effective troubleshooting and proactive support.

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