. 

Happy Birthday Arno (ObieOne)

Now on with the story. For his birthday ObieOne has released version 2.3 of the much loved and used Spiceworks MobileHelpdesk.

The mobile helpdesk allows you to view, edit and update tickets on nearly every mobile device from iPhone, Windows Mobile or BlackBerry. There have also been reports of it working on some nokia’s.

MobileHelpdesk uses Tickets Anywhere to allow you to remotely update your tickets as if you were at your desk, allowing you to quickly resolve problems on the go. Its simple to install and setup using .NET, IIS and a SQLite connector. Its easy to setup, and once ready you just surf to the website you setup, login and away you go.

So far ObieOne is very pleased with all the feedback he’s getting and he sure hope people will enjoy it.

Read on for the new features and bug fixes or download it now

Screenshots

New and fixed in version 2.3:

• Fixed several issue’s with the data adapters after the Spiceworks 4.5 upgrade. (un-assigned tickets page works again).

• Open tickets page now also view un-assigned tickets.

• Changed some typo’s in the web.config notes sections.

• Changed some typo’s and instructions, so the installation procedure is more clear.

• Issue fixed with User Details and Change Password screen crashing.

• Home page now shows actual un-assigned open tickets.

• Add comment now sends to the right #ticketID again.

• Edit ticket statics now sends to the correct #TicketID again.

All these fixes are implemented and tested with special thanks to Ben, Barb E, Mark J Gosling, Mike384 and Miiiki.

If you haven’t tried it, then go ahead and do.

Download the MobileHelpdesk from the community.

The Free Help Desk for IT Pros.

Looking for a simple but powerful help desk?

that lets you manage user tickets, organize
your work, and assign tasks to your team?

• Receive tickets via web or email
• Assign tickets across your IT team
• Create tickets while browsing network
  assets
• Track tickets by user, asset, due date
  & more

Completely Free.

Spiceworks is completely free…and you can get
started in less than 5 minutes. Download now.
.

.

With Spiceworks 4.0 you now have many more features in the helpdesk.

Create a User portal With 4.0 you can now create a user portal to add information to about your network, or a FAQ maybe even a walk though. With the portal you can quickly provide contact information and also allow users to update, add and close tickets.
Receive & Respond to Tickets Via Email You have always been able to receive tickets vis email but now you can reply to them as well using Tickets Anywhere. Quickly add time to a ticket or just reply while your on the move.
Tickets Anywhere Update, open and close tickets no matter were you are on any mail enabled phone.
Assign Help Desk Tickets Across Your IT Team Setup unlimited users, track time, documents and issues. This ticket system has unlimited users and tickets… you can assign tickets and set priorities.
Report on All Help Desk Tickets Make custom reports for all your needs. Export them to print, pdf, csv and even excel. Track how many tickets have been closed and even how long it took them to close the ticket.
Create Trouble Tickets from Your Inventory & Alerts Got a problem asset or alert create a Spiceworks ticket from anywhere in Spiceworks.
Choose from 18 Languages There are 18 languages to use with more in the creation at the moment. Languages include German, Spanish, Portuguese, French, Italian, Russian, Swedish, Norwegian, Czech, Polish, Finnish, Romanian, Danish, Estonian and Slovenian.
Import Tickets from Another Help Desk You can quickly import tickets for other applications use CSV.

Spiceworks is FREE download it today.

There is no catch

Spiceworks 4.0 will bring Tickets Anywhere, allowing you to quickly reply to Spiceworks with “comments” to update tickets.

Tickets anywhere will automatically scan all emails sent into the Spiceworks helpdesk looking for admin comments like adding time or setting the priority then update the ticket accordingly. The comments are then stripped out before the user see’s the update.

This system is designed to save you time Rock on Spiceworks.

What comments can be used?

• Time worked on a ticket:
  • #worked 10m
  • #add 2h

• Priority of a ticket:
  • #priority high
  • #priority low

• Close a ticket:
  • #close

• Set due dates:
  • #due in 3 weeks
  • #due tomorrow
  • #due July 15, 2009
  • #due now

• Assign the ticket:
  • #assign to Bob

• CC a user:
  • #cc joe@hisemail.com

• Make a comment private:
  • #private

• Accept a ticket:
  • #accept

• Create a ticket for someone else:
  • #created by user_email

A little bird has told Spiceworks-News that Spiceworks are working on a iPhone helpdesk app. At the moment the details are very limited but we are hoping to get more out of them soon.

We know it will give you the functionality to view and edit your helpdesk tickets on the move.

Making it even easier to use the Spiceworks helpdesk to give your users a better experience with the IT team.

Think about it, you walk around to a users desk they start wittering on about problems you didn’t come to fix so you pull out your phone and quickly update the helpdesk ticket with all the things you have done, keeping your reports, your notes and your team up to date.

Overtime hopefully Spiceworks will add in the inventory and maybe even reporting on the go.

Leave your comments about what you think of a iPhone app and lets see if we can’t give them even more reasons to build one.

• What would you like to see in the app?
• Should it be extended to include the whole inventory?

Of course as soon as we got more information we will give it to you!

Know how using a help desk can make your job even easier? Here are the top 5 things you can do with the Spiceworks help desk to simplify your day:

1. Create a Self-Service User Portal: Receive service requests, update tickets, post IT alerts & maintenance schedules and more. So now, your users have one place to go for their IT needs, leaving you free to work on the actual issue! Plus, you can use our language plugin to customize the portal in your users’ language.

2. Receive & Respond to Requests Via Email: Receive your users’ email requests directly in Spiceworks. Then, use Spiceworks to email them status updates. Meaning less clutter in your your inbox!

3. Assign Tasks & Tickets Across Your IT Team: Collaborate with your co-workers to divide-and-conquer tasks – so you can work on tickets side by side without duplicating any efforts.

4. Report on Trends & Trouble Spots: Document everything you do in a day, which can help you show your boss things like which issues, devices or even departments consume most of your time.

5. Create Trouble Tickets from Your Inventory & Alerts: Quickly create help desk tickets or to-dos from anywhere in your Spiceworks desktop – so as soon as you see something that needs your attention, you can create a ticket in a quick-click.

Check out our IT Help Desk Overview to get you up-and-running a Spiceworks help desk in no time! Already using a help desk? You can import tickets from your current help desk into Spiceworks – allowing you to integrate your tickets with your Spiceworks inventory & monitors.

Haven’t used Spiceworks in a while? Download the latest version now »