Unofficial Spiceworks

temperamental-techie a user of Spiceworks since the beta has started a blog and written a post about Spiceworks

In case some of my readers tell their IT guy about this great blog they’ve come across, I thought I’d post something for them.

If you don’t know about it yet, you’ve got to learn about it now. Spiceworks is the best IT tool I’ve ever used.

Thanks

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Spiceworks mentioned by TechTarget in one of there latest articles….

At the U.K.-based marketing firm HPS Group, IT administrator Andy Phelps turned to the free, ad-supported Spiceworks toolset to track down what had slowed his company’s WAN bandwidth to a crawl.

The culprit: Windows Service Pack 3, which all 15 remote users who were logged into the corporate VPN began downloading simultaneously.

“It’s one of those situations where none of the users knows they are downloading anything, so Spiceworks pointed out that all these machines were installing this software,” Phelps said.

I recognize that name from somewhere… Andy Phelps… OHHH ITS ME akp982 lol

“You walked around the office and saw all the users on Facebook and whatnot,” Phelps said. “But we didn’t see an effect on bandwidth.”

Thank you TechTarget for taking the time to write such a great article

Read the rest of the post here

Spiceworks now includes a FREE network map.

With Spiceworks you can not only now inventory your network but also see it in a graphical form showing you were devices are connected up. The new network mapping feature allows you to quickly and effectively map you IT network and see the bandwidth useable between nodes. This is great when trying to diagnose network problems and helps you to quickly dig into network node issues.

Spiceworks 4.0 has loads of great features for IT pro’s why don’t you try it out now?

The feature is in beta but leave you feedback for Spiceworks and they will do there best to ensure it gets better.

Spiceworks has a huge support team ready to help you with any problems and a IT community of over 700,000 members someone is bound to have a answer for you.

“The network map has helped me work out how my network is setup and quickly resolve the issues I had.”

“Because the network map fits in with the inventory I can quickly lookup device information from OS to the User, it helped point out some problem machines and where I needed to upgrade my network back bone.”

Said James in a recent discussion Spiceworks-News had.

Spiceworks is FREE so why not download it and give it a try? What have you got to lose?

Download Spiceworks 4.0 NOW for free

More screenshots and hopefully a working demo soon.

Are you tried of not being able to update your Spiceworks helpdesk on the road? Via your iphone or blackberry?

Spiceworks 4.0 will bring Tickets Anywhere, allowing you to quickly reply to Spiceworks with “comments” to update tickets.

Tickets anywhere will automatically scan all emails sent into the Spiceworks helpdesk looking for admin comments like adding time or setting the priority then update the ticket accordingly. The comments are then stripped out before the user see’s the update.

This system is designed to save you time Rock on Spiceworks.

What comments can be used?

• Time worked on a ticket:
  • #worked 10m
  • #add 2h

• Priority of a ticket:
  • #priority high
  • #priority low

• Close a ticket:
  • #close

• Set due dates:
  • #due in 3 weeks
  • #due tomorrow
  • #due July 15, 2009
  • #due now

• Assign the ticket:
  • #assign to Bob

• CC a user:
  • #cc joe@hisemail.com

• Make a comment private:
  • #private

• Accept a ticket:
  • #accept

• Create a ticket for someone else:
  • #created by user_email

Spiceworks 4.0 has been release but the Art contest is still going strong…

So far _Brian_ has so far created two great images, I’ve given it a go but failed

Why don’t you give it ago and lets see if we can get some really cool ideas to help spread Spiceworks

Check it out here

Myshell has just posted a whole section on “What’s the Most Innovative Way You Use Spiceworks?”

Sure, most SpiceHeads know the basics of using Spiceworks Inventory, Helpdesk, and Reporting features to keep track of your IT network or how to get IT answers and resources in the Spiceworks Community…but we thought it’d be helpful for everyone to share other, even more innovative ways that you’re using the different areas of the product.

For example I use Spiceworks Helpdesk to track issues with out websites, having a custom made plug-in translate IT services to Website and some custom reports to show what websites have what tickets

What do you guys use it for?

Pick a category below (inventory, monitoring, helpdesk, reporting, troubleshooting, or the Community) then chime in and give other users new insights and ideas on how to get even more mileage out of Spiceworks!

• Inventory
• Monitoring
• Helpdesk
• Reporting
• Troubleshooting
• Community

Go to What’s the Most Innovative Way You Use Spiceworks? now

The official Spiceworks 4.0 Screenshots you can get them yourself from Spread Spiceworks screenshots.

Checkout the 3 min Spiceworks 4.0 video on Spiceworks TV