The first Spiceworks 5.1 beta was released around a week ago and the second beta has just been released so its time I got a review of what’s new and coming up for the people who are unable to install it but want to see what its all about.
5.1 has around 14 new major features and countless minor ones we also finally say good bye to the old user portal and template per event email notifications.
Bit of a side-track but a cool story around the email notifications… The HTML email templates wasn’t ever a major feature request it was something one of the SpiceHeads came up with at a user event, one of the developers then went back to Spiceworks HQ and built it into the version of Spiceworks at the time. It was something that had not been previously thought off but has now provided so many user’s with the flexibility on the information included and design that would have been a bottle neck of the helpdesk for so many users. The way that a user can mention something that no one has thought about but would make the application that little bit better, for then a developer to go off on his own and built it is what makes it so successful. Unofficial Spiceworks even made some alternative templates for people to use. Anyywaaaayyy back onto the review I think…
For a minor version release (a major version for Spiceworks is .0 or .5) its packed full of new features and some of them aren’t that small. One of the big ones I’m excited about is the “Multithreading Support” so lets dive straight in with that:
A major bottleneck for previous versions has been the single threading for the database and webserver, each users request would stack up behind another user’s and the webserver could end up becoming unresponsive or very slow. The updates to the webserver and database mean that more user’s can work on tickets, the inventory or the people view at one time.
If you have more than one user or are a power user you should see major speed improvements, if like me its just you that normally uses it then you probably wont see any difference but will allow you to grow or multitask better.
Ink and Toner Center Widget Updated
Built into 5.0 the widget now has a new trending feature, which once there is enough data you can click a new “analyse link” to view a graph of the changes. This could and will prove useful when trying to track when toners are used the most so that you can build up a in house stock or simple working out when all the toner disappeared to track who may have used it.
Google Aps Integration
I don’t have Google apps for business so can’t comment on how well it works but its based on the same lines as the recent RackSpace integration you are able to check and even report on your users and mailboxes setup within your Google apps account.