Unofficial Spiceworks

IT Access Point – Your Gateway to everything IT – Has recently done a article on Spiceworks…

I began using Spiceworks about 2 months ago.  They released version 4.0 on Friday, June 19th.  It has helped me tremendously.  Spiceworks is a help desk and IT asset tracking system.  (It has a lot more features than that, but you get the idea.)

Spiceworks allows me to enter in help desk calls quickly and efficiently and helps organize priorities.  There is a Customer Portal page that allows users to enter their own requests.  Once a request is entered, they can track the progress of the ticket from assignment to completion.  You can set it up so that they even get an email when you make comments on the ticket.

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With Spiceworks 4.0 you now have many more features in the helpdesk.

Create a User portal With 4.0 you can now create a user portal to add information to about your network, or a FAQ maybe even a walk though. With the portal you can quickly provide contact information and also allow users to update, add and close tickets.
Receive & Respond to Tickets Via Email You have always been able to receive tickets vis email but now you can reply to them as well using Tickets Anywhere. Quickly add time to a ticket or just reply while your on the move.
Tickets Anywhere Update, open and close tickets no matter were you are on any mail enabled phone.
Assign Help Desk Tickets Across Your IT Team Setup unlimited users, track time, documents and issues. This ticket system has unlimited users and tickets… you can assign tickets and set priorities.
Report on All Help Desk Tickets Make custom reports for all your needs. Export them to print, pdf, csv and even excel. Track how many tickets have been closed and even how long it took them to close the ticket.
Create Trouble Tickets from Your Inventory & Alerts Got a problem asset or alert create a Spiceworks ticket from anywhere in Spiceworks.
Choose from 18 Languages There are 18 languages to use with more in the creation at the moment. Languages include German, Spanish, Portuguese, French, Italian, Russian, Swedish, Norwegian, Czech, Polish, Finnish, Romanian, Danish, Estonian and Slovenian.
Import Tickets from Another Help Desk You can quickly import tickets for other applications use CSV.

Spiceworks is FREE download it today.

There is no catch

Myshell has just posted a whole section on “What’s the Most Innovative Way You Use Spiceworks?”

Sure, most SpiceHeads know the basics of using Spiceworks Inventory, Helpdesk, and Reporting features to keep track of your IT network or how to get IT answers and resources in the Spiceworks Community…but we thought it’d be helpful for everyone to share other, even more innovative ways that you’re using the different areas of the product.

For example I use Spiceworks Helpdesk to track issues with out websites, having a custom made plug-in translate IT services to Website and some custom reports to show what websites have what tickets

What do you guys use it for?

Pick a category below (inventory, monitoring, helpdesk, reporting, troubleshooting, or the Community) then chime in and give other users new insights and ideas on how to get even more mileage out of Spiceworks!

• Inventory
• Monitoring
• Helpdesk
• Reporting
• Troubleshooting
• Community

Go to What’s the Most Innovative Way You Use Spiceworks? now

BrightHub.com on 13th May 09 reviewed Spiceworks and gave it a bottom line rating of:

Spiceworks IT Desktop is a free, ad sponsored network and system monitoring, inventory, and helpdesk solution. With a large user community and flexible layout and options, IT Desktop meets all the basic requirements for a management platform. Best of all, there’s no cost to try it or use it! Read more

This review is another brilliantly positive review and will help Spread-Spiceworks with even more people.

The writer Lee Clemmer leaves the last comment as:

Highly recommended!

Rock on Spiceworks another happy user

Free Helpdesk software for IT pro’s like you, its ready to use by anyone and powered by a huge community ready to help you out.

A little bird has told Spiceworks-News that Spiceworks are working on a iPhone helpdesk app. At the moment the details are very limited but we are hoping to get more out of them soon.

We know it will give you the functionality to view and edit your helpdesk tickets on the move.

Making it even easier to use the Spiceworks helpdesk to give your users a better experience with the IT team.

Think about it, you walk around to a users desk they start wittering on about problems you didn’t come to fix so you pull out your phone and quickly update the helpdesk ticket with all the things you have done, keeping your reports, your notes and your team up to date.

Overtime hopefully Spiceworks will add in the inventory and maybe even reporting on the go.

Leave your comments about what you think of a iPhone app and lets see if we can’t give them even more reasons to build one.

• What would you like to see in the app?
• Should it be extended to include the whole inventory?

Of course as soon as we got more information we will give it to you!

Know how using a help desk can make your job even easier? Here are the top 5 things you can do with the Spiceworks help desk to simplify your day:

1. Create a Self-Service User Portal: Receive service requests, update tickets, post IT alerts & maintenance schedules and more. So now, your users have one place to go for their IT needs, leaving you free to work on the actual issue! Plus, you can use our language plugin to customize the portal in your users’ language.

2. Receive & Respond to Requests Via Email: Receive your users’ email requests directly in Spiceworks. Then, use Spiceworks to email them status updates. Meaning less clutter in your your inbox!

3. Assign Tasks & Tickets Across Your IT Team: Collaborate with your co-workers to divide-and-conquer tasks – so you can work on tickets side by side without duplicating any efforts.

4. Report on Trends & Trouble Spots: Document everything you do in a day, which can help you show your boss things like which issues, devices or even departments consume most of your time.

5. Create Trouble Tickets from Your Inventory & Alerts: Quickly create help desk tickets or to-dos from anywhere in your Spiceworks desktop – so as soon as you see something that needs your attention, you can create a ticket in a quick-click.

Check out our IT Help Desk Overview to get you up-and-running a Spiceworks help desk in no time! Already using a help desk? You can import tickets from your current help desk into Spiceworks – allowing you to integrate your tickets with your Spiceworks inventory & monitors.

Haven’t used Spiceworks in a while? Download the latest version now »