I wanted to find out…
I was sat posting on the community and mucking about in the Totally random thread – “almost” anything goes thread and I had a thought.
During my time on the community and using Spiceworks I have sent a lot of people thought to the support guys at Spiceworks when they get an application error or a problem in which the community can’t fix.
I then suddenly thought, HANG ON, how good is the support? Are people actually being helped? How long does it take?
Not having heard any complaints about the support I thought I would give it ago and see where I ended up.
The Test
To make this a fair test I setup a new account, you may have seen him on the totally random thread. Fish Out Of Water. His name is Graham Drummond; he’s not a real person and has a @live.co.uk address. Fish out of water was just something random I thought off when making the email address. Seemed to work. He even managed to get ready for Christmas with a little red hat.
This way Spiceworks wouldn’t know it was me and would react as normal, thus making it a fair test
Now I had to make an error, bugger, how do I break an application in which I have never had any issues with? HMMM… After trying many different things I decided to change the DB… oh deary me, application error, what a surprise.
So I posted up in the community to see if anyone came along to help, boy that akp982 is quick. Ok yes I posted on my “own” topic, mainly to help try and throw Spiceworks. I mean who would reply to their own problem?
Then Leo came along and mentioned it worked fine for him on windows 7 64bit, I waited a while, checked out the community for anything else about application errors, a lot answered by me already just saying send your logs to Spiceworks.
So I did, this morning around 5am Spiceworks time…
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